Returns & Refunds
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint. To be eligible for a full refund, please send us a picture of the item to firstname.lastname@example.org. After that you can either keep the item, or you might want to donate it.
** IMPORTANT NOTE: We are currently not supporting shipping to Canada because of late deliveries due to Canada post's strike until further notice. We sincerely apologize for any inconvenience it may cause you. We will have shipping to Canada again once the strike is over to ensure great quality of service. Thank you for your understanding.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and post process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US and Canada orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 14 and 21 days to arrive at their destination but can take longer from time to time.
* Important: We cannot guarantee that you will or will not be charged any custom taxes or duties. Any custom or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international orders.